The Volunteer Hearing Team: Your Partners in Better Hearing
When you choose Volunteer Hearing, you get a hearing test or hearing aids, but you also join a family. Our team has one simple goal: help everyone hear better and live better.
Your hearing journey involves many steps. You call our office, get your hearing test, receive your hearing aids, and need adjustments years later. Every person on our team focuses on making each step smooth and successful. We live here in East Tennessee, and we understand what matters to families in Knoxville, Sevierville, Clinton, and the surrounding communities.
Meet Our Complete Care Team
Good hearing care includes much more than the testing booth. You need to feel welcomed when you walk in the door. Someone should remember your name. You should get quick help when your hearing aids need service. You need to know there's always someone who cares about your success.
Our team includes people who genuinely care about helping others. Each person brings something valuable to Volunteer Hearing. Some have years of technical expertise. Others have warm personalities that put you at ease. Some have the organizational skills that keep everything running smoothly.
Our Audiologists
At the heart of our clinical team are our licensed audiologists who provide the medical expertise that makes everything else possible. Dr. Tabitha Rossini leads our audiology services with her extensive experience in diagnostic testing, hearing aid fitting, and tinnitus management.
Our audiologists combine advanced clinical training with a genuine understanding of how hearing loss affects East Tennessee families. They take the time to understand your specific challenges and work with the rest of our team to develop personalized solutions that fit your lifestyle and budget.
Business Operations Team
BUSINESS DEVELOPMENT MANAGER
Brittany Arnold
I often hear how patients "don't listen," when in fact, they struggle to hear. It's rewarding to see how hearing aids transform their social lives and how something as simple as hearing cereal pour can mean so much.
As Business Development Manager with over ten years in the hearing industry, I've witnessed technological leaps in aids and accessories. At Volunteer Hearing, we're passionate about enhancing lives and fostering community connections, always eager to share our journey and services. Our staff truly cares about making a difference in our community and in the lives of our patients.
If there's a community that could use our help, I'd love to showcase why Volunteer Hearing is the best!
OFFICE MANAGER / COORDINATOR
Julie Lockyear
As someone who chats daily with families, caregivers, and those directly affected by hearing challenges, I understand the frustrations caused by communication gaps. At Volunteer Hearing, I get to help bridge these gaps, guiding patients towards improved hearing.
Whether it's enhancing hearing, managing tinnitus, or simply protecting the hearing they have left, I’m here to navigate them through their journey, including setting up that crucial hearing evaluation with our expert team.
With 30+ years of experience in supporting individuals with special needs and leading teams, my mission at Volunteer Hearing is to foster better communication and contribute to a happier world. Let's make every voice heard!
Our Approach to Patient Care
Every member of our team follows the same patient care philosophy: treat every person like family, listen more than you talk, and never stop working to find solutions.
We take time with you. You'll never feel rushed during your appointments. We understand that hearing loss affects every part of your life, and we want to hear about your specific challenges and goals.
We explain things clearly. We use plain language, answer all your questions, and make sure you understand your options before making any decisions.
We build ongoing relationships. Your hearing care doesn't end when you walk out the door with new hearing aids. We're here for adjustments, annual check-ups, repairs, and any questions that come up along the way.
We include your family. We encourage you to bring family members to appointments. Hearing loss affects everyone in the family, and we want your loved ones to understand how they can support your success.
Why We Love Serving East Tennessee
Our team chose to live and work in East Tennessee because we love this area and the people. We understand the unique needs of our communities. Some patients are retirees who have moved for the mountains and mild climate. Others are longtime residents whose families have been here for generations.
We know the challenges you face. You might struggle with the acoustics in older churches. Or maybe you want to understand conversations over the noise at Tennessee football games. Or maybe you need to hear your grandchildren when they visit from out of state. No matter the challenge, we've helped hundreds of people in similar situations.
We understand your values. East Tennessee families value independence, community, and taking care of each other. We share those values and build them into everything we do at Volunteer Hearing.
We're part of your community. You'll see our team members at local restaurants, school events, and community gatherings. We're your neighbors, not just your hearing care providers.
Meet Our Expert Audiologists
Our entire team plays a crucial role in your care, but our licensed audiologists provide the clinical expertise that makes everything possible.
Dr. Tabitha Rossini leads our clinical team with her Doctor of Audiology degree and more than 10 years of experience helping East Tennessee families hear better. Her expertise in diagnostic audiology, hearing aid fitting, and tinnitus management ensures you receive the highest level of clinical care.
Learn more about Dr. Rossini and our audiologist credentials →
What Our Patients Say About Our Team
★ ★ ★ ★ ★
“Tucked inside this cute little pharmacy is Volunteer Hearing. With a passion for helping people hear the world better, they have the newest tech and tools to make life more enjoyable. They also have a tinnitus specialist that can help relieve that nagging buzzing in your ears! Give them a call! They have locations all over East Tennessee, and if you can’t get to them, they have a concierge service that can come to you! They will take FANTASTIC care of you.”
— JENNIFER P.
★ ★ ★ ★ ★
“My 91 year old mother needed new hearing aids. She had previously been going to another provider but we weren’t 100% satisfied. Volunteer Hearing worked with her and her insurance to get the hearing aids that allow her to hear. We couldn’t ask for better service.”
— MARTHA W.
★ ★ ★ ★ ★
“I have had several hearing exams over the years and none of them compare to the quality and extensiveness I received from Volunteer Hearing. It was professionally done and demonstrated beyond doubt I really needed to get my hearing loss attended to. Everything was explained to my satisfaction. Dr. Rossini also did a “house call” to set up my hearing aids and teach me what I needed to know to get the most out of them. I had no idea what I was missing, hearing-wise. Her office gets my loyalty and deepest thanks.”
— BOB G.
Supporting Your Hearing Journey
Every member of our team plays a specific role in supporting your hearing health:
Initial Call: Our front office team will help you understand what to expect, verify your insurance benefits, and schedule your appointment at a time most convenient to you.
Evaluation: Our audiologist will conduct comprehensive testing while our support staff makes sure that all paperwork is complete and all your questions are answered.
Treatment plan: We will work together to explain options, discuss costs, and help you choose the best solution based on your needs and budget.
Follow-up care: We’ll handle adjustments and repairs, schedule regular check-ups, and our entire team will be available when you need help.
Ongoing relationship: We’ll stay in touch with reminders for annual exams, updates on new technology, and check-ins to make sure you're satisfied.
Serving Your East Tennessee Communities:
Our team is proud to serve families throughout East Tennessee. One of the things we love most is how each community has unique character and needs:
Knoxville: A vibrant city with downtown professionals and University of Tennessee faculty and students. We help people stay connected in all these different environments.
Sevierville: A mix of longtime residents and those who moved here to be close to the Smoky Mountains. We understand the importance of hearing clearly in both quiet mountain settings and busy tourist areas.
Clinton: We love the small-town feel of Clinton and the close-knit relationships that make this community special.
Surrounding Areas: We also serve Kodak, Seymour, Gatlinburg, Pigeon Forge, and other East Tennessee communities with both office visits and home appointments.
Your Next Step
Ready to meet the Volunteer Hearing team and start your journey to better hearing? We're here to help whether you're just starting to notice hearing changes or you've been dealing with hearing loss for years.
Schedule your appointment:
What to expect:
A warm welcome from our team
A comprehensive hearing evaluation
Clear explanation of your results and options
Help with insurance and payment questions
Ongoing support for as long as you need it
Bring a family member:
We encourage you to bring a spouse, an adult child, or close friend to your appointment. Hearing loss affects relationships, and we want your loved ones to understand how they can support your success!